Terms & Conditions
We do not require a security deposit for many of our rentals / events. However, we do require a valid credit card to be kept on file for the duration of the rental.
All rentals / events are to be paid in advance or at the time of customer pick up. Rentals may be paid by cash, check or major credit card. Payments by check must be deposited and cleared prior to the start date of the rental / event.
The minimum rental period is 24 hours. All rentals are due back by noon on the return day unless otherwise approved in advance by an AV Evolution representative. Any equipment returned late will be charged an additional day of rental for each day the equipment is not returned. Weekends are not included. (Equipment rented over the weekend must be pick up Friday after 1pm and must be returned on the following Monday by noon).
WEEKEND RENTALS AND PACKAGES
Our consumer packages and weekend rental prices are based on “over the counter” rentals. Meaning, the renter picks up and returns the equipment. Equipment can be picked up on Friday after 1pm and must be returned the following Monday before noon. Appointments can be arranged for pick ups or returns afterhours and on weekends for an additional fee. The fee amount will be determined by the availability of AV Evolution staff.
All equipment must be “RESERVED” to guarantee availability. A “RESERVATION” is only complete when we receive the signed estimate. The signed estimate can be done digitally in the link provided in the email sent by us. An order can also be reserved by printing, signing, scanning and returning the estimate to us. We do not guarantee equipment availability on non-reserved rentals or walk in customers.
The renter accepts responsibly for the “know how” to set, operate and strike the equipment rented. Upon pick or delivery, a team member will go over the equipment and answer any questions you may have to properly set, operate and strike the gear. In addition, AV Evolution does offer technical assistance via phone. Please call our toll free number and select the option for “Technical Assistance” when calling after normal business hours or on weekends.
PICK UP & DELIVERY
Equipment rental pricing is based on the renter picking up and returning the gear to and from our warehouse location. A team member will go over the equipment with you and answer any questions you may have to properly set, operate and strike the gear.
AV Evolution can also supply delivery and pick up services, set and strike labor and operating technicians for an additional fee. Delivery and pick up are “curbside” services do not include transport of equipment to event area or technical labor unless otherwise negotiated. All of these services must be reserved in advance.
By signing the estimate, the renter accepts complete liability of the equipment in their possession. The renter is financially responsible for all equipment lost, stolen or damaged once it leaves the AV Evolution warehouse. Renter is also financially responsible for any revenue lost by rentals returned late, lost, stolen or damaged. All fees will be charged to the credit card kept on file at the time of the rental. Alternative payment options can been negotiated by a team member of AV Evolution.
DISCOUNTS AND REFUNDS
AV Evolution will only extend a discount or refund on equipment rentals in the unlikely event the equipment malfunctions or does not work. A discount or refund WILL NOT be issued in the event of user error by the renter, an act of nature or cancellation of any events after the rental has been procured. All discounts or refunds will be determined by a AV Evolution team member only.
RENTALS with LABOR
WEEKEND RENTALS AND PACKAGES
Our consumer packages and weekend rental prices are based on “over the counter” rentals. Meaning, the renter picks up and returns the equipment. Consumer packages and weekend pricing is not applicable when delivery, pick up or labor is added to the rental.
Basic Set and Strike labor is not to exceed two hours and is only available for equipment or packages rented from AV Evolution. Labor rates are based on a non-union 10 hour day or 5 hour half day. An overtime rate of 1.5x the normal hourly will apply to all hours worked beyond the normal 10 hour day. Overtime is not included with this Estimate.
All full day rates worked require a (1) hour "walk away" dinner break. A (1/2) hour meal break can be observed if the client provides all crew members a hot meal and beverage.
Renter is responsible for providing parking passes or reimburse parking fees for all AV Evolution team members involved with the event. Parking fees will be applied to the credit card on file unless otherwise discussed.
Renter is responsible for all venue related charges. Charges may include but are not limited to Rigging, Power, Power Distro, Security and Liaison fees.
AV Evolution, LLC will provide a COI certificate to the venue of the event per request. COI's are only available on events where AV Evolution is providing the labor to set, operate and strike the equipment. Rentals that are set, operated and struck by persons other than the contracted AV Evolution technicians must be insured by the renter.